Why Amazon sucks compared to Ebay. I doubt things will get better. The doom of Amazon is near while Jeff Bezos flies around in spaceships

This was interesting experience on Amazon for Ernie Chan’s latest book Here is an email to the founder:

Hi Jeff
I am sure you probably don't care about this. Maybe I am wrong? Here is a transcript of your slow CSRs. BTW, I placed that order with Ebay. I doubt I will be ordering from Amazon again outside of the ECS. Have a nice day.
Bryan

You are now connected to Roselin from Amazon.ca
Me:i want to order a hardcopy but no option why?
Roselin:Hello, my name is Roselin. I will be happy to help you.
Could you please explain your issue?
Me:i have no buy option ? why> \
why?
http://www.amazon.com/gp/product/handle...(See full link)
i am from canada
Roselin:I'm so sorry about this Bryan.
Let me go ahead and check that out for you. Please hold on for few minutes.
Me:i have ebay right now
they do also take paypal right?
i would like to buy this but ebay has it
http://www.ebay.com/itm/Algorithmic-Tra...(See full link)
zzzzzzzzzzzzzzzzzz
Roselin:Thanks for waiting Bryan.
Me:please help me out
jeff will not be happy
jeff@amazon.com
http://www.businessinsider.com/amazon-c...(See full link)
it just takes one click with ebay
Roselin:I checked and see that this item is available in our partner site Amazon.com.This needs to be handled by Amazon.com Customer Service. Can you please hold while I transfer you? One of their agents will assist you shortly.
A Customer Service Associate will be with you in a moment.
You are now connected to Charity from Amazon.ca
Me:hello charity
please tell i will not need to repeat myself here. i could have ordered off of ebay by now
Charity:Hi there, my name is Charity. I have read your previous conversation, Checking on it.

UPDATE From Amazon: 

Hello Bryan,

I'm Goutham Pudipeddi of Amazon.com's Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf.

I'm disappointed our Customer Service department was unable to assist you. It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

We value your feedback and realize that your experience reflects on our company as a whole. I've made sure the management team is aware of this, and I can assure you appropriate training has been provided so this doesn't happen again in the future.

Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us.

Our customer service team will be able to help if you have any other questions or concerns, please contact them here:

http://www.amazon.com/contact-us

I hope you will give us another opportunity to prove the quality of our service. We appreciate your business and look forward to serving you again in the near future.

Regards,
Goutham Pudipeddi
Executive Customer Relations
Amazon.com
http://www.amazon.com
==========================

-----Original Message-----
From: feedback@quantlabs.net <feedback@quantlabs.net>
Sent: Monday, November 04, 2013 9:13 AM
To: Bezos, Jeff
Subject: why ebay is better than amazon

Hi Jeff
I am sure you probably don't care about this. Maybe I am wrong? Here is a transcript of your slow CSRs. BTW, I placed that order with Ebay. I doubt I will be ordering from Amazon again outside of the ECS. Have a nice day.
Bryan

You are now connected to Roselin from Amazon.ca Me:i want to order a hardcopy but no option why?
Roselin:Hello, my name is Roselin. I will be happy to help you.
Could you please explain your issue?
Me:i have no buy option ? why> \
why?
http://www.amazon.com/gp/product/handle...(See full link) i am from canada Roselin:I'm so sorry about this Bryan.
Let me go ahead and check that out for you. Please hold on for few minutes.
Me:i have ebay right now
they do also take paypal right?
i would like to buy this but ebay has it http://www.ebay.com/itm/Algorithmic-Tra...(See full link) zzzzzzzzzzzzzzzzzz Roselin:Thanks for waiting Bryan.
Me:please help me out
jeff will not be happy
jeff@amazon.com
http://www.businessinsider.com/amazon-c...(See full link) it just takes one click with ebay Roselin:I checked and see that this item is available in our partner site Amazon.com.This needs to be handled by Amazon.com Customer Service.
Can you please hold while I transfer you? One of their agents will assist you shortly.
A Customer Service Associate will be with you in a moment.
You are now connected to Charity from Amazon.ca Me:hello charity please tell i will not need to repeat myself here. i could have ordered off of ebay by now Charity:Hi there, my name is Charity. I have read your previous conversation, Checking on it.

Regards,

Goutham Pudipeddi
Executive Customer Relations
Amazon.com
http://www.amazon.com
==========================

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