Official support chat on Kraken Futures qualifications

(Last Updated On: October 20, 2021)

Here is the entire live chat with Kraken support about Kraken futures.  THis is quite excellent compared to other sub par support from Binance and Coinbase. This is why my confidence growths with Kraken .


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Kraken Live Chat



Client Engagement


Chat started

cannot open future

hi there i cannot open futures or am allowed to?

Valarie joined the chat


Hello, my name is Valarie, it will be my pleasure to assist you today.

Understood. To better assist you please sign in to our Support Center using this link: www.kraken.com/support-login so that I can view your account.

all done. hi valerie


Thank you for signing in to your Kraken account for me. Let me check this for you please give me a moment.

Thank you for waiting. Please kindly note Kraken Futures are not available to clients residing in Ontario, Canada as stated in the link below: https://support.kraken.com/hc/en-us/articles/360023786632-Kraken-Futures-eligibility-and-availability Sorry for any inconveniences. Thank you for your understanding.

ok. is it allowed in Quebec Canada?


As stated in the link Kraken Futures are not available to clients residing in Ontario, Canada. Since Quebec is not listed in the link it should be available.

ok. if that is the case. to show residence, can i show a bank statement with a quebec address woud be sufficient?


Yes, if you want to change your residency to a different area please follow the instructions in the link below: https://support.kraken.com/hc/en-us/articles/115006831428-Residency-address-change

cool am i allowed to have 2 address on the same account?


You can only change your address form the current one to another one by submitting a valid proof of residence document. If you want to change the address associated with your Kraken account, follow the step in the link above.

ok. once i get a quebec based address to show proof of new residency, how does one apply for kraken futures? can i just goto futures.kraken.com and sign up wusing my current kraken account with the Single sign on


Once your proof of residence documents get reviewed by our team and get approved. You should be able to create a futures account by following the details in the link below https://support.kraken.com/hc/en-us/articles/360022618012-How-to-unlock-futures-trading



ok thanks. how long can that approval take ?


The documents once submitted will be reviewed by our team and they will get back to you via email as soon as they can, I do not have a specific timeline as the issue will be handled by our verification specialists. Thank you for your understanding.



understood. thanks for helping


You’re most welcome! I’m happy to help. Is there anything else that I can help you with?

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