Let’s test Coinbase support with minimum order query vs useless Kraken 5 day response

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(Last Updated On: March 8, 2021)

Once logged in, you go to their help/support section you will find a glaring notice that offers this blog post. This query is about somthing basic like minimum order for a trade.

https://blog.coinbase.com/committing-to-better-customer-service-during-this-time-of-heightened-interest-in-the-cryptoeconomy-5dc2637c4fa7

The messenger bot will send this link below after 3 times it cannot figure out what you want.

Here is the direct contact form:

https://help.coinbase.com/en/contact-us.html

I just found out Coinbase has a 1 800 number at 1 (888) 908-7930 for support while Kraken does not have that.

Message: Title: minimum order per trade

Hi there

What is the minimum order amount on CoinbasePro? For example, it is $10 USD on Kraken or 10 USDT on Binance. Is there any more detail on this?

Thanks

Let’s see how long it takes to respond to this basic support query. It took kraken over 5 days to respond to a more technical order query.

If this does not improve, why are Americans tolerating this rubbish service from their only large crypto exchanges to trade on?

I am still waiting with no response. Pathetic indeed compared to Kraken. Here are some more tips I dug up

Why does German based Cointracking.info have better support which is usually within 24 hours?

Get free trading books via these PDF reports here

Here is the confirmed ticket response

Success

Thanks for taking the time to contact us. We’re currently receiving a high number of requests so we may take longer to respond, but our team is working hard to get to every inquiry quickly.

We’ll get in touch with you as soon as we can. In the meantime, please do not submit another inquiry for the same request as this causes further delays. We appreciate your patience and look forward to helping you!

Email confirmed response but how long do we wait?

Thank you for contacting Coinbase Support. Our team is working hard to answer customer inquiries in a timely manner, but you may experience longer response times. If you need a quick answer to your question, please visit our Help Center for more information and help. 

We appreciate your patience during this challenging time and hope you are staying safe.

Thanks,
Coinbase Support

NOTE I now post my TRADING ALERTS into my personal FACEBOOK ACCOUNT and TWITTER. Don't worry as I don't post stupid cat videos or what I eat!
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About caustic

Hi i there My name is Bryan Downing. I am part of a company called QuantLabs.Net This is specifically a company with a high profile blog about technology, trading, financial, investment, quant, etc. It posts things on how to do job interviews with large companies like Morgan Stanley, Bloomberg, Citibank, and IBM. It also posts different unique tips and tricks on Java, C++, or C programming. It posts about different techniques in learning about Matlab and building models or strategies. There is a lot here if you are into venturing into the financial world like quant or technical analysis. It also discusses the future generation of trading and programming Specialties: C++, Java, C#, Matlab, quant, models, strategies, technical analysis, linux, windows P.S. I have been known to be the worst typist. Do not be offended by it as I like to bang stuff out and put priorty of what I do over typing. Maybe one day I can get a full time copy editor to help out. Do note I prefer videos as they are much easier to produce so check out my many video at youtube.com/quantlabs